Privacy Policy

Wide Awake Girl Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you engage with SALT the Remedy, including our Pilates classes, homeopathic consultations, memberships, workshops, events, online programs, products, website and social media channels.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy.

WHO WE ARE

SALT the Remedy is a business operated by Wide Awake Girl Pty Ltd, providing Pilates, movement education, wellness services, homeopathic support, workshops, memberships, events and related health and wellbeing services throughout Australia.

For privacy-related enquiries, please contact:

Wide Awake Girl Pty Ltd
Email: [email protected]
Phone: 0432 052 755

INFORMATION WE COLLECT

We may collect personal information including:

Name

Address

Email address

Phone number

Date of birth

Emergency contact details

Payment and billing information

Membership information

Attendance records

Website usage information

Social media interactions

Where relevant to the services we provide, we may also collect sensitive information, including:

Health history

Medical conditions

Injury history

Pregnancy status

Medications and supplements

Homeopathic case information

Lifestyle information relevant to your care

Other health information you choose to provide

HOW WE COLLECT INFORMATION

We may collect information when you:

Complete an enquiry form

Book a class, consultation or event

Purchase products or services

Join a membership

Subscribe to our newsletter

Contact us by email, phone, text or social media

Attend workshops, retreats or events

Visit our website

Where possible, we collect information directly from you.

WHY WE COLLECT YOUR INFORMATION

Wide Awake Girl Pty Ltd collects personal information to:

Deliver Pilates classes and wellness services

Provide homeopathic consultations and support

Process bookings and memberships

Manage client records

Communicate with you regarding services and appointments

Send educational content, newsletters and promotional offers

Improve our services and customer experience

Meet legal, insurance and regulatory obligations

We only collect information that is reasonably necessary to provide our services.

STORAGE AND SECURITY

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored electronically through secure third-party providers, including:

Booking and scheduling software

Membership platforms

Email marketing systems

Payment processors

Customer relationship management systems

Cloud-based storage providers

While we take reasonable precautions, no electronic transmission or storage method can be guaranteed to be completely secure.

DISCLOSURE OF INFORMATION

We do not sell, rent or trade your personal information.

We may disclose information where reasonably necessary to:

Payment processing providers

Booking and membership software providers

Information technology service providers

Professional advisers including accountants, insurers and legal advisers

Government agencies or regulators where required by law

Any disclosure will be limited to information reasonably necessary for the relevant purpose.

OVERSEAS DISCLOSURE

Some software providers used by Wide Awake Girl Pty Ltd may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy and security standards.

MARKETING COMMUNICATIONS

We may send newsletters, educational content, event information and promotional offers relating to SALT the Remedy and associated businesses operated by Wide Awake Girl Pty Ltd.

You may unsubscribe from marketing communications at any time using the unsubscribe link provided or by contacting us directly.

ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to the personal information we hold about you.

You may also request corrections if information is inaccurate, incomplete or out of date.

Requests should be submitted in writing to:

[email protected]

HEALTH INFORMATION

As a provider of Pilates and wellness services, Wide Awake Girl Pty Ltd may collect sensitive health information where relevant to your participation and care.

This information is collected only for the purpose of providing safe, appropriate and effective services.

Health information is treated as confidential and will only be accessed by authorised personnel where necessary to provide services to you.

WEBSITE, COOKIES AND ANALYTICS

Our website may use cookies, analytics tools and similar technologies to improve user experience, monitor website performance and support marketing activities.

You may disable cookies through your browser settings, however some website functionality may be affected.

PHOTOGRAPHY, VIDEO AND TESTIMONIALS

From time to time, SALT the Remedy may capture photographs, video footage or testimonials during classes, workshops, events or retreats.

We will obtain your consent before using identifiable images, recordings or testimonials for marketing, educational or promotional purposes.

You may withdraw consent at any time by contacting us.

PRIVACY COMPLAINTS

If you believe your privacy has been breached, please contact us so we can attempt to resolve the matter.

Email: [email protected]

We aim to respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

CHANGES TO THIS POLICY

Wide Awake Girl Pty Ltd reserves the right to amend this Privacy Policy from time to time.

The most current version will always be available through SALT the Remedy's website and associated platforms.

Your continued use of our services constitutes acceptance of any updates to this Privacy Policy.

Wide Awake Girl Pty Ltd
Trading as SALT the Remedy

Movement. Medicine. Community.